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RETURNS & EXCHANGES


KRES is committed to customer satisfaction.If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 60 days of receipt of your order and the item is “as new” * and in the original packaging with labels.

*”As new” condition means unwashed and unworn in original packaging with labels attached. If you are unhappy with the colour, fit or style of the garment please feel free to return it for an exchange or refund.


FAULTY GOODS

If you think you have received a faulty or incorrect product, please contact us immediately so we can assess the nature of the fault. Faulty items will be replaced or refunded once they have been assessed.

NOTE: Items that are damaged due to long term wear are not considered to be faulty.


FREIGHT CHARGES

Australia & New Zealand

- Replacements for incorrect or faulty products are sent at our expense
- Exchange of purchases over $100 are sent back to you at our expense
- For exchange of purchases under $100 please include with your return a pre-paid self-addressed Express Post satchel of suitable size otherwise a shipping charge will apply.

International

- Replacements for incorrect or faulty products are sent at our expense
- Exchanges of purchases over $150 are sent back to you at our expense . Purchases under $150 will incur a shipping charge to you.


HOW TO MAKE A RETURN

Please download and complete the returns & exchanges form from HERE. 

Repackage your item to prevent transit damage including the original packaging. Include a copy of the returns form as well as a copy of the original invoice and send it to the address listed on the  returns and exchanges form.

 ATTN: We suggest using a  trackable service when making returns. KRES is not liable for lost return parcels.


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